Welcome to this week’s episode of The Mindset Mentor Meets Podcast which hears Angela interviewing Peter Zorn, Head of APAC Banking & Financial Services Centre of Competence at IBM.
About our guest
Peter is a transformation specialist with a strong financial background from initial strategy through to execution. Peter has extensive experience encompassing the full value chain of business transformation covering Voice of the Customer, process re-engineering, renovation of performance metrics, talent engagement programs and learning & development to embed new ways of working. Peter works with financial institutions across the globe looking at cognitive process transformation, service centre innovation and the implementation of new operating models enabling business, technology and people to operate most effectively. Perhaps most importantly, Peter does extensive work linking workforce and culture transformation to customer journey transformation leading to enhanced business performance. He leads the Global Business Service (GBS) APAC Centre of Competence serving clients as a senior advisor across the Banking & Financial Markets Industry. Prior to this Peter worked across Europe as part of the Lloyds Integrated Account team on an enterprise-wide cloud and digital transformation program. Relevant experience Nearly thirty years of experience in-house at various Investment & Transaction Banks including JP Morgan, UBS and Deutsche Bank as well as Enterprise-wide Business Transformation Consulting at KPMG. Peter has extensive experience in leading complex transformational engagements from the customer & business user perspective around the world, having lived and worked in fourteen countries. Under Peter’s leadership, IBM has deepened its subject matter expertise from a hands-on user perspective leading to a more intimate understanding of client requirements and how to solve the right problems effectively. He has developed frameworks around Inspiration, Connection and Engagement for organisations to help lead them systematically and enthusiastically through large-scale transformation and embed new ways of working. His client base has included Lloyds, ING, Prudential, Royal London as well as an array of APAC financial institutions.
About this show
Peter’s charisma and passion shines through his every word and his ability to capture the essence of his experiences through story-telling is second to none. This podcast will have you captivated.
His desire to encourage leaders to ‘aspire to inspire’ is strong and he explains why this to key to creating a culture people will want to be part of.
Peter effortlessly sets out his formula for meeting new people based on his experience living and working in many different countries. This is advice that will surely help those who struggle to find the courage to meet friends. The direction he gained from his elderly, yet young spirted aunt has allowed Peter to live a rich and fulfilling life, enjoying the company of many.
Whether refereeing ‘chair racing’ in a contact centre or presenting to the C Suite, Peter shows up as himself and it’s an ethos that is as engaging as it is refreshing. There’s zero command and control here.
An uplifting, joyous and inspiring half hour.
Keep in touch with Peter..
You can link-in with Peter here
About the Host
Angela Cox, Mindset Mentor is an award-winning behavioural change life coach. She works with leaders and professionals helping them to stop being stuck, build the belief and unleash their absolute potential.
To find out more about working with Angela visit http://www.angela-cox.co.uk
To follow on social media