What information we collect and why we collect it.
How we use that information.
The choices we offer, including how to access and update information.
WHAT DO WE DO WITH YOUR INFORMATION?
When you log in to this website we collect the personal information you give us such as your name and email address.
Email marketing: With your permission, we will send you emails about new products and other updates.
When you provide us with personal information to complete a transaction, place an order, make an enquiry or contact us in any other way, we will use it only for that specific reason. If we ask for your personal information for a secondary reason, such as marketing, we will ask you directly for your explicit consent. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at email@example.com
WITHDRAWAL OF CONSENT
Where we process personal data based on consent, individuals have a right to withdraw consent at any time. To withdraw consent to our processing of your personal data please email us at firstname.lastname@example.org or, to stop receiving an email from our marketing list, please click on the unsubscribe link in the relevant email received from us.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
We do not share personal information with companies, organisations and individuals outside of Ask Why Ltd unless one of the following circumstances applies:
FOR EXTERNAL PROCESSING
FOR LEGAL REASONS
We will share personal information with companies, organisations or individuals outside Ask Why Ltd if we have a belief in good faith that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable law or regulation.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
CANCELLATION POLICY & TERMS & CONDITIONS
Ask Why Limited agrees to work with clients in good faith, ensuring that we will only carry out work within our capability and training. Certificates and accreditations are available upon request. Clients accept that they procure services on the basis that they need to be willing participants and they play a major role in the outcomes. If a client if not susceptible to hypnosis or subconscious work this is not the responsibility of Ask Why Limited.
Purchase and Refunds
1.1 Due to your purchase being a coaching package in a business capacity, we do not offer refunds or cancellations. All contracts and purchases are binding. This includes coaching packages that are left uncompleted within a 12 month period for build the belief and 18 month period for Flourish and Unleash programmes.
1.2 Any downloadable products purchased from this website or http://mindsetmentor.podia.com are considered info products and we do not offer refunds or cancellations. All purchases are binding.
APPLICATION OF TERMS AND CONDITIONS
2.1. These terms and conditions (“Terms”) apply to our coaching Programme (“Programme”) operated by Angela Cox. By registering to be a participant in the Programmes, you agree to the following Terms and that these prevail over any inconsistent terms or conditions contained, or referred to, elsewhere or as implied by law, trade custom, practice or course of dealing.
2.2. The agreement between us and you, the person or entity registering to be a participant in the Programme (“you”) and which is subject to these Terms (“Contract”), shall come into effect upon us emailing you to confirm our acceptance of your registration form for the Programme and shall continue until terminated in accordance with these Terms.
2.3. If you are purchasing online, the order process will be as follows:
2.3.1. Email email@example.com to book your programme.
2.3.2. We will send you an email acknowledging your programme.
2.3.3. Payment must be made in advance via BACS within 5 days of booking.
2.4. For longer programmes, payment plans can be arranged and payments must be made in accordance with the agreed dates. Invoices will be sent monthly in conjuction with the plan.
2.6. Any content posted or submitted by you to our site in the course of the Programme is subject at all times to the Acceptable Use Policy.
2.7. Where you are a corporate entity, “you” as used in these Terms shall be deemed to include your officers and employees and you shall procure that such officers and employees fully comply with these Terms.
3.1. The Programme will be provided over the course specified on the sales page and shall be delivered by a combination of online sessions, telephone sessions, video call sessions, one on one in person sessions (“In Person Session”), group video or call sessions, or as a downloadable product as detailed on the site.
3.2. The date and time of all telephone sessions, courses and In Person Sessions are as set out on the site but are subject to change. We will provide you with as much notice of any change as is possible but we shall not be liable to you in any way for any change to such dates or times. Please check the site regularly for updates on changes to dates and times.
COACHING SESSIONS & EVENTS – CANCELLATION POLICY
3.3. If you need to cancel an In Person Session, you should provide us with as much notice as possible (by emailing info-angela-cox.co.uk) and we will endeavour to reschedule the session to a mutually convenient date and time. If you provide us with less than 24 hours’ notice or fail to provide us with any notice, 50% of the payment will fall due for online sessions and 100% of the payment will fall due for London office sessions. Unleash programme clients can have 1 x cancellation without cancellations fees during the programme.
3.4. If you arrive late for an In Person Session, we will try to extend the end time but if this is not possible, the session will end at the scheduled time and we will not be obliged to refund you any amounts paid in relation to such session.
3.5 Metreat cancellations are subject to cancellation fees. The £250 deposit is non-refundable in any circumstances, including in situations where the event is postponed and rebooked due to force majeure, illness of the host or other reasons outside of Ask Why’s control. Should a guest wish to cancel on or before the date of the event, cancellation policies set out in the brochure will apply.
3.7. Group telephone sessions shall start and end at the scheduled times regardless of the time that you join the call. If you are late for an individual telephone call, this may be extended at our discretion but if we need to end at the scheduled time, we shall not be obliged to refund you any amounts in relation to such session.
4.1. Where we are providing goods or products (such as CDs, DVDs or binders) (“Products”) as part of the Programme or otherwise, the following terms and conditions of this paragraph 4 shall apply.
4.2. Any photographs of the Products on our site are for illustration purposes only.
4.3. The delivery charges for the Products are as set out on our site from time to time.
4.4. Your order will be fulfilled by the estimated delivery date set out in our confirmation email or as described on our site, unless there is an event outside of our control. If we are unable to meet the estimated delivery date because of an event outside our control, we will endeavour to contact you with a revised estimated delivery date.
4.5. Delivery will be completed when we deliver the Products to the address you gave us when you placed the order and the Products will be your responsibility from the completion of delivery.
4.6. If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery. Return delivery will be at your expense.
4.7. You own the Products once we have received payment in full, including all applicable delivery charges.
5.1. The total price payable for the Programme is as set out in the summary of key terms above.
5.2. You may choose to pay by instalments or in one lump sum and the total price payable shall depend upon which option you have chosen and shall be as set out in the summary of key terms.
5.3. If you choose to pay in instalments a deposit of the amount set out in the summary of key terms is payable on registration for the Programme. You will then be invoiced for a further instalments (as specified on our website or sales page) for the amount set out in the summary of key terms every 30 days until the total price payable has been paid. Such invoices must be paid within 7 days of the date of the invoice.
5.4. Payment is to be made by any method that is detailed on our site from time to time.
5.5. All payments are non-refundable.
6.1. We warrant to you that the Programme and Programme materials purchased from us is of satisfactory quality and reasonably fit for the purpose for which the Programme is supplied.
6.2. Other than as set out in paragraph 6.1 above, all warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of coaching and the fact that your success is dependent on a number of factors over which we have no control, we do not guarantee any particular results.
6.3. We will endeavour to ensure that all information that we provide is accurate and up-to-date but we shall not be liable for any claims arising from such information being inaccurate or not up-to-date or otherwise.
6.4. We acknowledge that in the course of the Programme we will have access to your confidential information and we agree not to (except in the proper course of our duties) use or disclose to any third party such confidential information. This restriction does not apply to:
(a) any use or disclosure authorised by you or required by law; (b) any use or disclosure which we in our absolute discretion consider necessary or advisable in order to prevent illegal acts or harm to you or to others; or (c) any information which is already in, or comes into, the public domain otherwise than through our unauthorised disclosure.
6.5. You acknowledge and agree that your personal data will be processed by and on behalf of us as part of us providing the Programme to you.
7.1. We are the owner or the licensee of all Intellectual Property Rights and all other rights in the Programme and all content within the Programme and nothing in these Terms or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in the Programme or the content of the Programme to you or to any other person.
7.2. You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials contained in the Programme.
7.3. We grant to you a limited, non-exclusive, non-transferable, non-sublicensable revocable licence to use all or any of the content of the Programme for the purposes for which the Programme were provided only.
7.4. Except as set out in paragraph 7.3, you may not use any of our intellectual property rights at any time except where duly licensed. Use of our logo is strictly prohibited without our prior written consent.
7.5. You may not without our prior written consent make any audio or visual recordings of any part of our Programme.
7.6. We may from time to time record the Programme being delivered during your attendance. You authorise us to use your image and voice in any such recordings without payment, other condition or need for further consent.
7.7. You acknowledge that certain information contained in the Programme and Programme materials is already in the public domain.
7.8. You are not permitted to sell or promote products or services to other participants in the Programme at or during any part of our Programme without our prior written permission.
7.9. The provisions of this paragraph 7 shall survive termination of the Contract.
TERM AND TERMINATION
8.1. The Contract shall continue until the end of the Programme when the Contract shall expire other than for the Terms that are specifically stated to remain in force.
8.2. Notwithstanding the provisions of paragraph 8.1 or 8.2, either of us may terminate the Contract on written notice to the other with immediate effect if at any time:
8.2.1. The other commits any serious or repeated breach or non-observance of any of the provisions of these Terms; or
8.2.2. The other (i) makes a resolution for its winding up, (ii) makes an arrangement or composition with its creditors, (iii) makes an application to a court of competent jurisdiction for protection from its creditors, (iv) is unable to pay its debts, (v) ceases trading or an administration or winding-up order is made or an administrator or receiver is appointed in relation to such party, (vi) is declared bankrupt or (vii) is convicted of a custodial offence (other than a road traffic offence); or
8.2.3. The other party commits any fraud or dishonesty or acts in any manner which in the opinion of the terminating party brings or is likely to bring the terminating party into disrepute or is materially adverse to the interests of the terminating party.
8.3. On or before the date of termination of the Contract, you shall immediately pay any unpaid fees or other sums payable under these Terms (which for the avoidance of doubt shall include any remaining instalments regardless of the point at which the Contract is terminated).
8.4. Termination of this agreement shall not affect either of our accrued rights, remedies, obligations and liabilities of either of us as at the date of termination of this Contract, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination.
8.5. Any delay by us in exercising our right to terminate the Contract shall not constitute a waiver of our right to terminate or to seek any other remedy.
8.6. Paragraphs which expressly or by implication have effect after termination of the Contract shall continue in full force and effect after the date of termination of the Contract.
8.7. This paragraph 8 shall survive termination of the Contract.
8.8. Where the Contract expires, this shall be treated as a termination for the purposes of paragraph 8.7 and all other paragraphs that refer to “termination”.