Welcome to this week’s episode of The Mindset Mentor Meets Podcast which hears Angela interviewing Mark Palmer, CEO at Gobeyond Partners, part of Webhelp.
About our guest
Mark is the CEO of Gobeyond Partners (part of Webhelp), a market leader in customer experience, customer journey design and operations transformation.
Mark started his career in France in 1992 working for Valeo (a CAC 40 automotive group) where he spent 9 years of his career. Mark started in production management, established a successful business improvement academy in Paris, became the Key Account Director for Japanese manufacturers in Europe and went onto run the UK Division, appointed on his 30th Birthday. His final role at Valeo was as the global management development director.
Mark joined OEE Consulting in 2001 and became MD in 2008. From 2008 > 2018, the firm grew into a mid-tier player and quintupled in size – working with some of the UK’s best-known organisations. The business was sold to Webhelp in 2018. OEE then merged with Webhelp’s professional services business to form Gobeyond Partners.
Mark has a degree in French and an MBA from Cardiff Business School.
About this show
Mark shares his proudest moments which include how he tackled the difficult task of making people redundant which on first hearing might sound shocking but he goes on to tell us HOW he went about this thankless role with heart and by doing the right things in the right way. The response from the people demonstrates they felt.
He generously talks about the lessons he has learnt along the way, including after a sleepless night wondering how he was going to sort out a mess he and the team were in, he created a new way of working based on co-creating value with clients and placing the client at the centre of the narrative.
Mark is cool with showing his vulnerability and says its absolute okay to fail and be ‘a bit rubbish sometimes’, which is something that will make many of us breathe a sigh of relief.
This half hour is packed with open and honest reflection.
About the Host
Angela Cox, Mindset Mentor is an award-winning behavioural change life coach. She works with leaders and professionals helping them to stop being stuck, build the belief and unleash their absolute potential.
To find out more about working with Angela visit http://www.angela-cox.co.uk
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You can purchase Angela’s book, Enough here…